Order by 9pm Sunday to Friday and by 8pm Saturday to receive your order the following day.
Please see our delivery page for August Bank Holiday delivery schedule, as there may be a delay with receiving your order.
Premium next day delivery is £5.99 and is a fully trackable service with email and SMS updates via DPD so you will not miss your delivery. For the R.O.W and overseas orders, we charge a rate from £3.99 International standard delivery and from £9.99 International express delivery.
UK standard delivery is currently FREE on all orders until 23:59 29/08/16.
If you or a member of your family isn't home to sign for the item then it will be taken to your local DPD depot. The delivery driver will post through your letter box a interlink card which you will need to collect your parcel. Please see below a sample of what the card will look like.
If you or a member of your family isn't home to sign for the item then it will be taken to your local DPD depot. The delivery driver will post through your letter box an interlink card which you will need to collect your parcel. Please see below a sample of what the card will look like.
You can use any major credit and debit card (excludes amex) to pay for your order. You can also use PayPal to shop with us.
We take security very seriously so you can rest assure when you enter any of your details they'll be safe with us.
Unfortunately some sizes will run out before others and we will not always be able to inform you immediately if more stock is coming in. If the item you wanted to order is a popular item then it is likely we will take a repeat delivery of the item. We would advise you keep checking the website to see if the item comes back in stock.
Sometimes customers return products that did not fit them or an item may be available in our retail stores that may not be displayed on our website. If you would like to double check stock of an item please feel free to contact us at firstname.lastname@example.org.
If you require any more information on our products do not hesitate to either email us at email@example.com and our customer service staff will be happy to answer any questions you may have about the products displayed on our website.
We try to keep the stock on our website as accurate as possible, sometimes there may be slight discrepancies with the stock levels displayed on our website and those available in our warehouse. As we operate retail stores and our online store, sometimes stock levels can become inaccurate. If you'd like to double check an item is in stock before you order, feel free to contact us at firstname.lastname@example.org.
In accordance with the Distance Selling regulations you have the right to cancel or change your order within 10 days of placing your order. If you'd like to change your order before it is dispatched please contact us as soon as possible so we can try and change your order before it has been dispatched. If you have received your order and would like to change an item or get a refund simply follow our returns instructions which can be found Here.
We try our best to respond to all queries we receive within one working day. Sometimes our replies are rejected by certain mail providers for a number of reasons, or the email is simply delayed due to heavy email traffic
To return an item please use the address you received with your order. Just pop the details of the return on the returns form that will be located inthe same packaging as your order. Place the item in secure packaging and post the item back to us with your preferred method of postage. (We strongly recommend you use a Royal Mail Recorded delivery service, as this come with insurance and will require a signature upon receipt at our offices) Internet orders can only be accepted by posting them to the returns address posted on your invoice and not by being returned to our stores.
You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you minus our original delivery cost and will not reimburse the cost of you returning the item to us. If you are returning an item for an exchange we will cover costs for sending the replacement item to you. Postage will only be refunded for faulty items.
If your item contains a faulty item please follow the returns instructions and send the item back to us, when we receive the item back we will either credit your account, send you a replacement or send the item back to the manufacturer for repair.
If you have been sent the wrong item please return it back to us and we will send the correct item back out to you and re-imburse any costs you may have incurred in sending the incorrect item back to us.
We recommend all items are sent recorded delivery, if you have sent your item recorded delivery you will be given a slip with a tracking number e.g. DH 1234 5678 9GB if you enter this on the Interlink website you will be able to see if the item has been delivered to us and who has signed for the item.