Store Terms & Conditions

Site Terms

1. Use of this Site

The rights in the designs, pictures, logos, photographs and content of this Site are owned by or licensed to Tessuti Ltd They are protected by copyright, trademarks and other intellectual property rights. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this Site without the written permission of Tessuti Ltd You may view or print individual pages only for your own personal use.

2. Liability

We try to ensure the accuracy of all of the content. However, we do not accept any liability for the use made by you of the content. The content of this Site should only be used for information purposes and you should not rely on it to make (or refrain from making) any decision or take (or refrain from taking) any action.

The Site is for your personal use and is not to be used for any commercial purpose. As a result, Tessuti Ltd Products will not be responsible in any circumstances for your loss of profits. Tessuti Ltd will also not be responsible for any loss including wasted expenditure, corruption or destruction of data unless the loss results from Tessuti Ltd Products has done wrong.

Tessuti Ltd is not liable for any damages or losses resulting from your inability to use this Site.Tessuti Ltd cannot promise that the Site will be uninterrupted or entirely error free. Because of the nature of the Internet, the Site is provided on an "as available" basis. Tessuti Ltd will not be responsible to you if we are unable to provide the Site for any reason beyond our control.

3. Content and advertisements

This Site also provides links to and content from other Internet sites and resources. Because Tessuti Ltd Products as no control over these sites and resources, you acknowledge and agree that Tessuti Ltd is not responsible for the availability of these external sites or resources and does not endorse and is not responsible for any content, advertising products, services or other materials on or available from these sites or resources.

4. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our privacy policy.

5. Changes to the terms

Tessuti Ltd may change the Site or these terms at any time. If you use the Site after Tessuti Ltd has changed the terms you will be bound by the new terms.

6. Governing law and jurisdiction

These terms and your use of this Site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

This Site is owned and operated by Tessuti Ltd, 14-20 Watergate St Chester, CH1 2LA, UK. If you have any queries, please contact fashion@tessuti.co.uk

Conditions Of Sale

All prices are inclusive of Value Added Tax at current rate of 15%.

All goods are subject to availability.

We reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. All goods are sold subject to the prices prevailing at the time of purchase. In the event that either the chosen product is unavailable or the price has changed you will be informed before your order is processed.

Returns & Guarantees

Free Returns in Store.

We only stock items from the most reputable sources, and the authenticity of every brand and/or manufacturer is guaranteed. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. However, if an item that you have ordered is not as it was described on the site or wish to cancel the order*, this can be done within 7 working days which begins the day after receipt of the goods. Goods must be returned in original packaging including all original tags and undamaged at customer's expense and a refund, less the original shipping costs will be issued within 30 days of goods return. When returning goods to us please contact us for full instructions, any item returned without consent from ourselves will not be accepted. We reserve the right to claim costs incurred to us on transaction processes incurred by bank authorisation charges.

** Please note that we do not accept returns on underwear due to hygiene reasons.

If for any reason you are not happy with your purchase in most Cases Tessuti Ltd will be happy to offer a suitable exchange or a refund within 7 days of receiving your purchase. Please note where an item is not faulty we will charge 5% re-stocking charge and original postage charges will not be refunded.

If an item is delivered to you in a damaged condition, for insurance purposes, we strongly recommend that you inform us within 24 hours, whereupon we will immediately make arrangements for the full refund, exchange or replacement of the damaged item. Tessuti Ltd reserves the right to refuse a refund including postage if the item is deemed not to be faulty.

Phone calls will be answered during office hours (1000am to 1830pm, Mon to Fri UK Time).

Delivery

Next Working Day Delivery on orders placed before 2pm. In some instances delivery can take 1-2 working days.

We hope to deliver your order right away, all goods are generally dispatched by Recorded Delivery or Special Delivery in UK. Orders for the UK should be received within 3-5 working days. Orders for the EU should be received within 5-7 working days and international orders are generally received in under 28 days.

In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact.

Goods ordered may be subject to the customer fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. Tessuti Ltd are not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply. If you have any questions or comments about our conditions of sale, you should e-mail us.

Tessuti Ltd acknowledges all manufacturers trade marks and service marks used throughout this website.

Postage & Packaging

*Next Working Day Delivery on orders placed before 2pm. In some instances delivery can take 1-2 working days.

Postage in the UK will be charged relative to value and weight of the parcel. These are approximate charges and in some circumstances the charge may be less or more depending on weight and in these cases the customer will be notified for approval by their preferred method of contact. We do not charge for any item until it is ready to ship.

For all orders from abroad the customer will be notified of postage and packaging charges and will only be charged once approved.

Important: We only dispatch goods to the billing address of the card holder which will require signature upon receipt.

Tessuti.co.uk Privacy Policy

The Data Protection Policy employed by tessuti.co.uk has been developed as an extension of our commitment to combine the finest quality services with the highest level of integrity in dealing with our clients, suppliers, associates and staff. The Policy guides how we collect store and use information about individuals and organisations. It will be continuously assessed against new technologies, business practices and the changing needs of everyone we deal with.

Our Data Protection Policy recognises two kinds of personal data that deserve different levels of protection:

Personally-Identifiable Information includes, for example, e-mail addresses, billing information, employment status and 'click stream' data that tracks visitor activity on a Web site or online service.

A subset of that category, Sensitive Data, deserves additional safeguards. Sensitive Data includes, by way of example, Clients' confidential data, individuals' home telephone numbers, Bank Account, Income Tax and National Insurance numbers, interview notes, CV's, etc. If your relationship with us includes providing tessuti.co.uk with Sensitive Data, we will protect that information with extra care. We will not distribute Sensitive Data outside of tessuti.co.uk , if you so request, and will give you the chance to opt out of sharing this information within our own organisation.

tessuti.co.uk collects Personally-Identifiable Information and Sensitive Data only when there is a legitimate business need to do so.

Our Policy provides the following:

Notice: We will inform you about why we are collecting Personally-Identifiable Information and how we intend to use it. We need to collect and store your name, address, and other basic Personally-Identifiable Information, for example, to provide you with the service you requested, as well as for billing purposes.

Opt Out: From time to time, we are approached by companies and organisations that have a product or service that we believe may be of interest to you. We may share your Personally-Identifiable Information with these companies in an effort to help you find these resources. We will, however, always gain your permission before disclosing Personally-Identifiable Information to third parties that are not affiliated to tessuti.co.uk ;

Security: We will maintain appropriate safeguards to ensure the security, integrity and privacy of your Personally-Identifiable Information;

Review and Correction: We are continuing to enhance our procedures to enable you to review and correct, upon request, the Personally-Identifiable Information we collect from you. Currently, we need you to make such a request in a manner that can be verified;

tessuti.co.uk will not sell personal data in any form, including mailing lists. All its data are for internal use only:

tessuti.co.uk will continue to oversee implementation of and compliance with our Policy and will adapt the Policy to reflect changes in technology and the expectations of everyone we deal with. To ensure that we are following our stated Policy, we also conduct periodic and random audits of our Web sites and other systems.

tessuti.co.uk Data Protection Policy has been developed out of respect for the privacy preferences and choices of our candidates, suppliers customers, associates and staff. We have established procedures to ensure that every reasonable effort is made to address your concerns. If you have any questions or comments on tessuti.co.uk and its data protection policy please contact one of our Directors.

Third party vendors, including Google, show your ads on sites on the internet.Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. If you have a complaint about our handling of data, you have the right to involve the Information Commissioner - but please inform us first, preferably by e-mail to enquiries@tessuti.co.uk, so that we may have the opportunity to address any issues directly with you.