Our carrier usually delivers between 7.30am and 10pm, and in all cases a signature will be required.
If you are not around, the carrier will try accept a signature from someone living at that address.
Alternatively they'll leave a calling card with the details on how to re-arrange delivery, or depending on the courier a re-
attempt may be made without contact.
Please note deliveries outside of the UK usually take up to 10 working days and sometimes longer. Check with your local postal
service to check if any attempt has been made at delivery as you may have been out when they called.
UK Standard delivery is £3.99. Your order will be delivered within 3-5 working days.
UK Next Day delivery is £4.99. Order by 9pm Sunday to Friday & by 8pm Saturday.
UK Premium Next Day delivery is £5.99. Order by 9pm Sunday to Friday & by 8pm Saturday. Delivered by DPD with updates via SMS & email on the status of your order, a 1 hour delivery window by SMS & email, option to divert your parcel to a local pickup shop or instruct to leave with a neighbour or in a safe place with live driver tracking online. Certain postcodes excluded.
Nominated Day delivery is £5.99. Select your desired day for delivery. Choose your delivery day with DPD up to a week in advance. Your order will be dispatched the night before delivery.
This service is fully trackable via DPD.
Place your order online and have it delivered within 3 - 5 days to over 500 stores including; Tessuti, scotts Menswear, JD Sports, Blacks, and Millets.
Choose the store you wish your order to be delivered to by searching for your town or by a post code.
Once you have chosen your collection store, you will be given the option to enter who will collect your order. Here you can either
enter your details or you can nominate someone to collect the order for you.
We will send you an email and SMS message informing you that your order is ready for collection.
What do I need to bring to collect my order from store?
Please bring the following items with you:
Proof of purchase
- a copy of your confirmation email or your sales receipt, or text message.
Your payment card
- for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID
(passport or driving licence only).
3. If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID
(passport or photo driving licence only).
How long are orders kept in store for collection?
Your order will be held for 14 days. We will send you a reminder by email after 7 days. If you haven’t collected your order
after 14 days it will be sent to our Returns Department and you will be refunded.
Which stores offer Collect from Store delivery?
The majority of our stores offer Collect from Store delivery.
We are not able to offer Collect from Store delivery to stores within Airports and stores outside of the UK.
What time can I collect my order from store?
You can collect your order any time during store opening hours. To view the store opening hours for the store you are
collecting from visit our Store Finder.
I am unable to collect my order from store. Can someone else collect it for me?
Unfortunately for security reasons, once your order is in the store and ready for collection only you can collect the order.
You can nominate someone else to collect your order but this is only available when placing your order.
We delivery to over 200 countries. Various international delivery options are available dependent on country:
International Standard - from £3.99. Receive in 5 to 10 working days.
International Express - from £13.99. Receive in 2 to 6 days.
International Next Day - from £10.99. Order cut off times apply depending on country.
Country exclusions may apply depending on delivery service.
You can find a full list of prices by country below.
All orders are delivery duty unpaid.
Orders are customs cleared in transit and customers are always contacted with enough time to achieve the delivery timescale
Customers must ensure they provide a valid phone number/email address to avoid any delays in clearance.
Deliveries must be signed for unless otherwise specified by reply to DHL notifications.
USA Next Day
Applies to New York City Metro Area only on launch when placed before 9am EDT.
Please see below delivery options available per country: