Home > Help

How can we help?Find the right answer

    Frequently Asked Questions

    We currently have twenty stores located in Chester, Coventry, Dundee, Meadow Hall, Warrington, Manchester, Trafford Centre (two stores), Bolton, Blackburn, Blackpool, Sheffield, Leeds, Liverpool (Liverpool City Centre and Speke), Metro Centre, Walsall, Preston, Perth, West Bromwich, Gateshead and Bluewater.
  • You can contact us using the following methods:

  • By email: orders@tessuti.co.uk - response time within 48 hours.
    Online via Twitter: @tessutihelpteam - repsonse time within 1 hour.

  • You can contact each of our stores on the following:

  • Tessuti Blackburn
    Unit 24B The Mall, Lord Square, BB1 7NQ
    0125 445 7916

    Tessuti Blackpool
    Unit N8, Houndshill Shopping Centre, FY1 4HU
    0125 362 6961

    Tessuti Bluewater
    Unit 137 Upper Guild Hall, Bluewater Park , Greenhithe , DA9 9SS
    01322 475 183

    Tessuti Bolton
    Unit C, Market Place Shopping Centre, BL1 2AL
    0120 432 5106

    Tessuti (Originals) Burnley
    123-125 St James St, Burnley , BB11 1PP
    01282 505 360

    Tessuti Chester
    43-45 Bridge Street Row, Chester, CH1 1NW
    01244 312585

    Tessuti Dundee
    01382 797185

    Tessuti Leeds
    Unit 15 White Rose Shopping Centre, Leeds, LS11 8LL
    0130 276 0645

    Tessuti Liverpool
    15 Peters Lane, Liverpool, Merseyside, L1 3DE
    0151 559 3553

    Tessuti Meadowhall
    37-37a, Meadow Centre, Sheffield, S9 1EL
    0114 256 9603

    Tessuti Metro Centre
    Unit 1/20 1/21, Central Mall, Gateshead, NE11 9YP
    0191 406 1463

    Tessuti Milton Keynes
    SU 39/40 INTU, 39 Midsummer Bvld , Milton Keynes , MK9 3GB

    Tessuti Salford Quays
    Unit G51, Lowery Shopping Centre, Manchester, M50 3AH
    0161 871 8750

    Tessuti Speke
    Unit L2B New Mersey Retail Park, Liverpool, L24 8QB
    0151 203 0895

    Tessuti Trafford Centre
    129-131 Regent Crescent, Trafford Centre, Manchester, M17 8AR
    0161 7486881

    Tessuti Trafford Centre (downstairs)
    3 Peel Avenue, Trafford Centre, Manchester, M17 8BN
    0161 748 9431

    Tessuti Walsall
    Unit 14 Crown Wharf Retail Park, Walsall, WS2 8LL
    0192 261 0265

    Tessuti West Bromwhich
    Unit FU3 New Square, B70 7NX
    0121 227 2285
    We try our best to respond to all queries we receive within one working day. Sometimes our replies are rejected by certain mail providers for a number of reasons, or the email is simply delayed due to heavy email traffic
    We are licensed stockiest of all our brands and do not buy or sell wholesale goods.

    We're pretty quick at picking and packing your order, therefore we need to be quick to change or cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7055 as soon as possible, within the hour of placing your order, we may be able to help


    If you change your mind you can return it to us free of charge by taking it to one of our stores or by posting it back to us. 

    If you would like to track your item please log into your account. 

    Please visit our delivery page here and search for your country under International Delivery.

    When DPD arrive to deliver your item someone who resides at the address must sign for the item.
    We try to keep the stock on our website as accurate as possible, sometimes there may be slight discrepancies with the stock levels displayed on our website and those available in our warehouse. As we operate retail stores and our online store, sometimes stock levels can become inaccurate. If you'd like to double check an item is in stock before you order, feel free to contact us at orders@tessuti.co.uk.
    At this moment in time we do not gift wrap orders.

    To Store:

    If you’ve paid by credit or debit card just pop down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you an exchange or a refund. If you have bought an item in store, you can return for an exchange only.

    Unfortunately, we can't refund orders paid by PayPal/Apple Pay/Klarna/Clearpay back in store. We will send your parcel back to our returns centre and your refund will be processed once we have received your parcel.

    Visit our store finder to find your local store.

    By Post:
    To post your item to us for free, please visit our portal for a range of different options.  You can go to our portal by clicking here.

    You can purchase a gift card either in store or here.

    If you have yet to receive your order it is usually a good idea to check your email as this is our primary method of contact.

    Most promotions are applied automatically at checkout.

    If you have a discount code or promotional code it must be entered in the box 'Discount Code' at the checkout. Once complete click the REDEEM button and the discount will then be applied.


    Other ways to get help

    We accept the following payment methods
    Visit our corporate website at   www.jdplc.com Copyright © 2020 Tessuti, All rights reserved.

    Back to Top