Home > Help

How can we help?Find the right answer

    Frequently Asked Questions

    We currently have twenty stores located in Chester, Coventry, Dundee, Meadow Hall, Warrington, Manchester, Trafford Centre (two stores), Bolton, Blackburn, Blackpool, Sheffield, Leeds, Liverpool (Liverpool City Centre and Speke), Metro Centre, Walsall, Preston, Perth, West Bromwich, Gateshead and Bluewater.

    We have taken steps to ensure our contact centre can work remotely to encourage social distancing. This will mean that you can still contact us through email, facebook, twitter and online chat 24/7, but our phone lines are currently not open. Sorry for any inconvenience this might cause and thank you for your patience and understanding.

    Have you met Becky, our customer care bot? She can provide you with answers to most of our popular questions including tracking your order, returns info and much more. Start a chat with her on the FAQ pages, she'll pop up on the bottom right.

    If you'd like to email us, you can find our customer service form by clicking here. Just click 'contact us' when you get on page and scroll down to the bottom.
    Want a quicker answer to your query? Contact us on Twitter @tessutihelpteam. 

    We try our best to respond to all queries we receive within one working day. Sometimes our replies are rejected by certain mail providers for a number of reasons, or the email is simply delayed due to heavy email traffic
    We are licensed stockiest of all our brands and do not buy or sell wholesale goods.

    We're pretty quick at picking and packing your order, therefore we need to be quick to change or cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7055 as soon as possible, within the hour of placing your order, we may be able to help


    If you change your mind you can return it to us free of charge by taking it to one of our stores or by posting it back to us. 

    If you would like to track your item please log into your account. 

    Please visit our delivery page here and search for your country under International Delivery.

    When DPD arrive to deliver your item someone who resides at the address must sign for the item.
    We try to keep the stock on our website as accurate as possible, sometimes there may be slight discrepancies with the stock levels displayed on our website and those available in our warehouse. As we operate retail stores and our online store, sometimes stock levels can become inaccurate. If you'd like to double check an item is in stock before you order, feel free to contact us at orders@tessuti.co.uk.
    At this moment in time we do not gift wrap orders.

    To Store:

    If you’ve paid by credit or debit card just pop down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you an exchange or a refund. If you have bought an item in store, you can return for an exchange only.

    Unfortunately, we can't refund orders paid by PayPal/Apple Pay/Klarna/Clearpay back in store. We will send your parcel back to our returns centre and your refund will be processed once we have received your parcel.

    Visit our store finder to find your local store.

    By Post:
    To post your item to us for free, please visit our portal for a range of different options.  You can go to our portal by clicking here.

    You can purchase a gift card either in store or here.

    If you have yet to receive your order it is usually a good idea to check your email as this is our primary method of contact.

    Most promotions are applied automatically at checkout.

    If you have a discount code or promotional code it must be entered in the box 'Discount Code' at the checkout. Once complete click the REDEEM button and the discount will then be applied.


    Other ways to get help

    We accept the following payment methods
    Visit our corporate website at   www.jdplc.com Copyright ¬© 2020 Tessuti, All rights reserved.

    Back to Top