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Order and Deliveries

With all our deliveries a signature is required by someone living at the address so unfortunately we cannot leave the item unattended or un signed for.
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Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
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An automated email is sent to all customers when goods are dispatched.
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Once you have completed your transaction you will see an on screen order confirmation message.
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UK Standard Delivery takes 3 - 5 working days

Next Day Delivery (Hermes) and UK Premium Next Day delivery (DPD) - order before 9pm 7 days a week and your order will be delivered the next working day.

Pre-Book Your 1 Hour Delivery Slot - delivered by DPD Precise Deluxe. Order before 9pm 7 days a week - choose your delivery day and one hour time slot at checkout now up to a week ahead

Next Day Evening Delivery - Delivery times are between 6pm and 10pm to UK mainland addresses (including Sundays and Bank Holidays). Order before midnight the previous day 7 days a week.

Standard International delivery will take between 5-10 working days depending on country.
International Express delivery will take between 2 - 6 days. International Next day has various cut off times which will depend on order cut off time for that particular country. Collect from store will take up to 5 working days.

You can find your nearest store on our store locator page: https://www.tessuti.co.uk/store-locator/.

PLEASE NOTE THAT CLICK AND COLLECT TO STORE IS TEMPORARILY UNAVAILABLE AS OF 17TH MARCH 2020. WE WILL LET YOU KNOW WHEN IT IS AVAILABLE AGAIN.

 

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UK standard delivery is £4.99, UK next day delivery is £5.99 or £6.99 depending on courier, Pre-Book your one hour delivery slot is £7.99, Next day evening delivery is £7.99 and International delivery starts from £3.99 dependent on country. Postcode restrictions may apply including BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.
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If you'd like to place an order at Tessuti.co.uk simply follow these steps
  1. Find the product you'd like to order by using the links in the sidebar.
  2. Once you see something you like simply click on the small image to bring up the products information page.
  3. Click the button next to the size of the product you have chosen.
  4. Click the 'Add To cart' button and proceed to the cart and press 'Confirm'.
  5. Once in your shopping bag you can either go back and add more products or press the 'Checkout Now' button.
  6. Once at the checkout stage, fill in all your details, select your postage method and press 'Continue'.
  7. Once you have reached the Order Confirmation page we recommend you print this page for your records.
  8. Sit back, relax and wait for your new clothing to arrive.
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If your item contains a faulty item please follow the returns instructions and send the item back to us, when we receive the item back we will either credit your account, send you a replacement or send the item back to the manufacturer for repair.
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If part of your order is missing it is likely the case that the item is out of stock. Any item that is out of stock will be refunded immediately and you will be notified by email.
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All of our items are dispatched using DPD and Hermes.
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If you or a member of your family isn't home to sign for the item then it will be taken to your local DPD depot. The delivery driver will post through your letter box a interlink card which you will need to collect your parcel. Please see below a sample of what the card will look like.
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If you have been sent the wrong item please return it back to us and we will send the correct item back out to you and re-imburse any costs you may have incurred in sending the incorrect item back to us. Click here on how to return
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Unfortunately, once the order has been placed we can't change it before despatch. We're pretty quick at picking and packing your order, therefore we need to be quick to  cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7055 as soon as possible, we may be able to help

 

If you change your mind you can return it to us free of charge by taking it to one of our stores or by posting it back to us. 

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If you would like to track your item please log into your account. 

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When DPD arrive to deliver your item someone who resides at the address must sign for the item.
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At this moment in time we do not gift wrap orders.
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If you have yet to receive your order it is usually a good idea to check your email as this is our primary method of contact.
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Other ways to get help

We accept the following payment methods
PayPal logo Apple Pay logo Klarna logo Clearpay logo Laybuy logo Openpay logo Alipay logo WeChat logo UnionPay logo
Visit our corporate website at   www.jdplc.com Copyright © 2020 Tessuti, All rights reserved.
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